The Pod Drop - iPod Repair Service has been selected for the 2008 Best of Middletown Award in the Battery Supplies category by the U.S. Local Business Association (USLBA).
Channel 4 WDIV Detroit Consumer Reporter, Ruth Spencer tries out The Pod Drop service in an undercover report.
Ladies and Gentlemen,
In a world where everything is geared to doing the job fast because it's convenient, or because the general public is impatient, It's refreshing to come across a company such as The Pod Drop where doing the job fast is less important than doing the job right. Such is the case in the repair of my 4th generation iPod on work order #31. Particularly with an outstanding customer service attitude and demeanor displayed by technician Bob C. My iPod was repaired in a timely, professional, and efficient manner and the price was very reasonable. Especially considering it was a 4th gen unit needing a new hard drive, battery, and cosmetic upgrades. The average person would have just thrown it away and bought a new model. And in the process would have not been given the great customer service that I received. I've been doing IT repairs and customer service for over 20 years and have seen my fair share of bad to very bad customer service. As an IT manager of a major fortune 500 company with well over 10,000 employees, attention to detail and the customer focus is paramount to keeping your precious customers happy and your name on their lips when they need assistance. Your attention to detail, professionalism, customer focus, and timely communication and responsiveness to the customer's needs are something you should be very proud of. Hats off the The Pod Drop for this endeavor. Keeping America listening - one iPod at a time!
Tim Shore - CSL IT Support
San Diego, California
Submitted via email - March 21 - 2008
Thanks for your consumer report on iPod repair (iPod Drop). I bought
an iPod on ebay that was "new". I tried to use it to no avail.
Something was wrong with it. The warranty company (Square Trade)
refused to do anything about it, that was a waste of money. I didn't know where to turn, then I remembered your segment on the Apple iPod repair shop called iPod Drop. I got in touch them talked to Robert (owner) and he had me stop by and spent almost an hour checking out my iPod. He found all it needed was a software update, updated the ipod, made sure it copied songs and didn't charge me for the service. Now I tell everyone with an iPod to keep them in mind if they need service.
Thanks for that bit of consumer information. It certainly came to my rescue.
Via WDIV Ruth to the Rescue
Seth Mason from IGN tries out The Pod Drop and likes what he sees.
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